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Healthcare Compliance Redesign

Compliance training that passes clinical review and looks like your own workplace.

National Dental Care's compliance courses were already built in Articulate Rise. The problem was what sat inside them: content that had fallen out of date, interactions that didn't match what each topic had to teach, and stock imagery that could have belonged to any provider. As sole designer, I worked with NDC's clinical and compliance stakeholders to redesign 4 courses (10+ modules) and fix all three. No studio budget, no stock photos, no privacy risk.

Sole Instructional Designer and Developer · 6-month remote contract · 4 courses, 10+ modules

See the approved module

Isometric illustration of a dental treatment: a dentist and assistant treating a patient in a dental chair, with a cabinet and lamp

At a glance

Client
National Dental Care, one of Australia's largest dental providers
Starting point
Existing Articulate Rise courses that needed redesigning, not a build from scratch
Audience
Dentists, dental assistants, front desk staff and all new starters
Worked with
L&D manager, clinical and compliance stakeholders
Scope
4 courses (10+ modules) across clinical, compliance and onboarding topics, approved and released to staff
Tools
Articulate Rise (build) · Miro (stakeholder content mapping) · Articulate Review (stakeholder review) · Google Gemini (AI media) · Adobe Photoshop (custom edits) · Adobe Premiere Pro (video)

The Problem

The courses weren't short on interaction. NDC's L&D manager flagged three problems underneath it, and clinical and compliance stakeholders logged what was out of date. I mapped every point to the course and section it affected before designing anything.

01

Some content was out of date.

Parts of the material no longer matched current practice. In compliance training, that isn't a style issue. Out-of-date content fails review and can teach staff the wrong procedure.

02

Interactions weren't chosen for what each topic taught.

The courses used Rise interactions, but they weren't matched to the job each topic had to do. A procedure, a comparison and a judgement call often got the same treatment, so the format added clicks without adding learning.

03

The courses looked like anyone's.

Generic stock imagery showed generic clinics. Nothing on screen told learners this training was about their own workplace, their uniforms or their patients.

The challenge

Make the courses look like NDC's own clinics, without a single photo of real NDC staff or patients.

And do it within limits that ruled out the usual shortcuts:

  • Photos: No real staff or patient photos, for privacy
  • Data: No sensitive or identifiable data in any AI tool
  • Review: Every module had to pass clinical and compliance review

Stock photos would have failed the brief. Filming staff would have failed on privacy. That left one route: custom media, directed and finished by hand.

The design decisions

Four decisions turned those three problems into training that passed review and went live.

1. Fix the content before designing anything

  • Collected: Clinical and compliance stakeholders logged what was out of date on a shared Miro board.
  • Mapped: I linked each point to the course and section it affected, and listed on the same board the content I needed from them to proceed.
  • Refined: Once that content arrived, I refined the learning objectives and module structures before any design work began.

Why this matters:

  • Reviewers would reject inaccurate content however good it looked.
  • Mapping each point to a section turned scattered feedback into a clear list of what to change and where.
  • Stakeholders could see what was changing and what I still needed from them, all in one place.

2. Give every interaction a job

  • Recall: flip cards that challenge a common misconception
  • Comparison: tabs that set parallel ideas side by side
  • Decision-making: scenario videos that put the learner in a real situation
  • Exploration: labelled graphics of the clinic environment
  • Checking: knowledge checks and scenario questions that ask the learner to apply the procedure, not just recall it

Why this matters:

  • Rise makes it easy to add interaction for its own sake, and that was the gap in the original courses.
  • Each format asks the learner to do something different: recall, compare, decide or explore.
  • When the format matches the job, the activity does the teaching instead of just adding clicks.

3. Direct AI for the media, then finish it by hand

  • Spill scenario: A staff member rounds a corridor corner onto a spill she hasn't seen.
  • Generated: I wrote the scene and generated it in Gemini over repeated passes.
  • Finished: Edited visuals in Photoshop to match NDC's uniforms, colours and clinics, and cut the final clip in Premiere Pro.
  • Same process: Produced the animated branded intro and the isometric clinic illustration.
  • Privacy: No staff photos, patient details or identifiable data went into any tool.

Why this matters:

  • Stock imagery looked like anyone's training, and staff photos raised privacy issues.
  • Custom media took longer than stock, but it set the training in NDC's own workplace.
  • AI made that volume possible for one designer. Every visual still went through the same stakeholder review as the content.

4. Agree the plan, prove it with one module, then scale

  • Planned: I turned the design plan into tiered options, and NDC's L&D manager chose the tier that matched their need and budget.
  • Prototyped: I built Safety 101 on the chosen tier, so stakeholders could judge a real module before anything else was built.
  • Scaled: Once it was approved, I built the remaining courses to the same standard.
  • Reviewed: Each course went to stakeholders through Articulate Review, where they commented and flagged changes before release.

Why this matters:

  • Tiered options let the client choose the scope up front, instead of reacting to one fixed proposal.
  • Stakeholders could judge a real module instead of a description of one.
  • Articulate Review kept every comment tied to the exact screen it was about, so changes were quick to find and close.

See it in practice

Safety 101: Work Health and Safety

This is the prototype NDC approved as the standard for every module that followed. Select Start course on the module page to begin.

healthcare-compliance-module.pages.devApproved prototype
Safety 101: Work Health and Safety at NDC prototype coverOpen the module

Shared with NDC's permission

What the project delivered

Current and approved

4 courses (10+ modules), verified with clinical and compliance experts and released to NDC staff.

Every interaction has a job

Each module asks learners to recall, compare, decide or explore, with knowledge checks that ask them to apply the procedure.

Training that looks like NDC

Clinic interiors, NDC uniforms and brand colours across imagery, video and interface.

Scope grew from one prototype

After approving Safety 101, NDC asked me to bring every module in scope up to the same standard, including onboarding for every new starter.

What the client said

“After Breville I brought him in again to work with me at National Dental Care. I don’t do that unless someone is genuinely dependable and good at what they do.”

Dominic Fede

Learning & Development Manager, National Dental Care

Previously Head of Learning & Development, Global Product, Breville

Have compliance courses that look interactive but don't teach?

Send me the course, who it's for and the review it has to pass. I'll tell you what I'd change first and what it would take.

Email me about your training

taimoor.bajwa@outlook.com

Hiring? See my experience on LinkedIn